Terms & Conditions

  1. Terms of Sale

1.1 These are the terms and conditions on which U-Weigh supplies products to you via our website (https://uweigh.co.uk).

1.2 Please read these terms and conditions carefully before ordering as these terms will apply to any orders you place. We recommend that you print and retain a copy for future reference.

1.3 By placing an order, you agree to be bound by these terms and conditions. If you do not accept these terms and conditions, you should not place an order.

1.4 If you have any questions relating to these terms and conditions, please contact our Customer Service team using the contact information provided on our conact before you place an order.

1.5 Your use of our website, and any orders you place, is governed by our PRIVACY POLICY. Please take the time to read these, as they include important terms which apply to you.

  1. Information about us

2.1 Our shop is operated by U-Weigh. We are registered in England at 51 Highstreet, Hythe, Kent, CT21 5AD.

  1. Service Availability and Exclusions

3.1 Please note that Click & Collect is not available on Sundays, Banks holidays, or other temporary hours that will be specified on our about page, you can also check our opening hours here.

  1. Ordering

4.1 You may only place orders if you are at least 16 years old. By ordering, you warrant that you are at least 16 years old and you are legally capable of entering into binding contracts.

4.2 If you place an order via our website, you will be presented with confirmation on your screen that your order has been received and accepted by our shop. Your contract with us is only formed when you have been presented with this confirmation.

4.3 You will also receive a confirmation email. Please make sure that the email address and telephone number you provide are correct and functional, as these are required to fulfil your order. Please also ensure that you have ordered the correct products from us.

4.4 Your confirmation email will include a reference number- our team will need this to identify your order, so please make a note of it or bring the email with you. When you arrive at the restaurant to collect your order, please make yourself known to a team member.

  1. Products

5.1 All products are subject to availability. If an item is out of stock, it will not be available to order via this service and you will be informed before checking out your order.

5.2 All images are for illustrative purposes only.

5.3 If you have allergies and/or dietary requirements, please read the ingredients list in each product. We cannot offer a guarantee of the absence of gluten, nuts, soya or dairy, despite the ingredients list because of the cross-contamination that may occur within the handling process

  1. Cancellation

6.1 You have the right to cancel an order by telephoning us

6.2 In the unfortunate circumstance that We need to cancel your order after it has been accepted, we will notify you as soon as possible. We reserve the right to cancel any order, before or after acceptance, and will notify you immediately of any such cancellation.

6.3 You will not be charged for any orders we cancel. Any payment made prior to an order being cancelled by us will be reimbursed using the same method originally used by you to pay for your purchase.

6.4 If you do not collect your order within 72 hours of your collection time, it will be disposed of. If you are running late to collect your order, please telephone us on 01303 260745.

  1. Our Liability

7.1 If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of the breach of these terms or negligence, up to the amount of the purchase price you paid for the order applicable to your claim.

7.2 However, we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of a breach or if it would reasonably be contemplated by you and us at the time of your purchase.

7.3 We do not exclude or limit our liability for:

  1. a) death or personal injury caused by our negligence;
  2. b) fraud or fraudulent misrepresentation; or
  3. c) any liability which cannot legally be limited or excluded.

     8. Force Majeure

8.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by events outside our reasonable control (a “Force Majeure Event“).

8.2 A Force Majeure Event includes any act, omission or accident beyond our reasonable control and includes (without limitation) the following:

  1. a) strikes, lock-outs or other industrial action;
  2. b) civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
  3. c) fire, explosion, storm, flood, extreme snow, ice, earthquake, subsidence, epidemic or other natural disaster;
  4. d) impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
  5. e) impossibility of the use of public or private telecommunications networks;
  6. f) the acts, decrees, legislation, regulations or restrictions of any government; or
  7. g) non-performance by suppliers or subcontractors.

       9. Waiver

9.1 If we fail to insist that you perform any of your obligations under these terms and conditions, or if we do not enforce our rights against you, or delay in doing so, that will not mean that we have waived our rights against you or that you do not have to comply with those obligations. If we waive a default by you, this will only be done in writing, and will not mean that we will automatically waive any later default by you.

  1. Severability

10.1 Each of the paragraphs of these terms and conditions operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

  1. Assignment

11.1 We may transfer our rights and obligations under any contract with you to another organisation, but this will not affect your rights or our obligations under these terms and conditions. You may only transfer your rights or your obligations under these terms and conditions to another person if we agree in writing.

  1. Entire Agreement

12.1 These terms and conditions and any document expressly referred to in them represent the entire agreement in relation to the subject matter of any contract and supersede any prior agreement, understanding or arrangement between you, us and our restaurants, whether oral or in writing.

  1. Variation

13.1 We have the right to amend these terms and conditions from time to time. Any changes we make to these terms and conditions will be posted on this page. You will be subject to the policies and terms and conditions in force at the time that you order, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority.

  1. Third Party Rights

14.1 No one other than a party to these terms and conditions shall have any right to enforce any of its terms and conditions.

  1. Law and Jurisdiction

15.1 Any dispute or claim arising out of or in connection with your order or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law. Any dispute or claim arising out of or in connection with such contracts or their formation (including non-contractual disputes or claims) shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.